Quick-Dry Bathroom Essentials — Ships to the UK
Refund Policy
Changed your mind? Keep it — we'll still refund you.
You have 14 days from receiving your order to change your mind, for any reason at all. Email us at fkstore.quadros@gmail.com with your order number and we'll refund you in full. You don't need to send the item back.
We know that's unusual. It's deliberate: posting a bath mat back costs you time and money and helps nobody, so we've taken that step out entirely.
YOUR REFUND
We'll refund the full price you paid, including the standard delivery cost, within 14 days of you telling us you've changed your mind. Refunds go back to your original payment method. If you paid £3 for Fast Delivery, we refund the standard (free) rate for postage — that part is set by consumer law rather than by us.
IF SOMETHING'S WRONG WITH YOUR ORDER
If your item is damaged, faulty, or isn't what you ordered, you're covered separately and for longer: Within 30 days of delivery, email us at fkstore.quadros@gmail.com with your order number and a photo. We'll replace it or refund you in full, whichever you prefer. After 30 days, get in touch anyway — we'll offer a repair or replacement, in line with your rights under the Consumer Rights Act 2015. Again, no return needed, and nothing to pay. ORDERS THAT HAVEN'T ARRIVED If your parcel hasn't turned up within 14 working days of dispatch, email us and we'll replace it or refund you. See our Shipping Policy for details.
CANCELLING BEFORE DISPATCH
If your order hasn't shipped yet, email us as soon as you can and we'll cancel it and refund you straight away.
CONTACT
LCM Select — fkstore.quadros@gmail.com We aim to reply within one working day.